Neptune Beach Resort, Mombasa

By proceeding with your reservation, you agree to the following terms and conditions governing your booking with BookHotels Kenya.

Reservation Process

• All bookings submitted are treated as reservation requests
• Availability is subject to confirmation by the property
• Once accepted, the reservation may require payment to secure and guarantee the room
• Until payment is completed (where required), the reservation may remain non-guaranteed

BookHotels Kenya works to ensure your selected property is secured under the best available terms at the time of booking.

Payments & Confirmation

• Some reservations require advance payment to guarantee the booking
• Payment timelines may vary depending on the property, travel dates, and demand
• Failure to complete payment within the required timeframe may result in automatic release of the reservation

Upon successful payment:

• Your booking will be confirmed
• A final confirmation email/voucher will be issued

Availability & Pricing

• Room availability and rates are dynamic and may change based on demand
• While we strive to maintain accuracy, final confirmation is subject to property validation
• In rare cases where availability changes, our team will provide alternative options or solutions

Our Role

BookHotels Kenya acts as a reservation facilitator and travel partner, helping guests secure accommodations efficiently and professionally.

We work with:

• Selected partner properties
• A wider network of verified accommodations

This allows us to offer flexibility, availability, and competitive options across multiple destinations.

Service & Booking Charges

In some cases, a service or booking facilitation fee may be applied as part of the reservation process. This supports:

• Reservation handling
• Property coordination
• Customer support and assistance

Check-in Requirements

Guests are required to:

• Present a valid identification document at check-in
• Provide booking confirmation details
• Comply with the property's policies and requirements

Failure to meet these requirements may affect check-in.

Communication

All booking updates will be communicated via:

• Email
• Phone (if required)

Guests are advised to:

• Provide accurate contact information
• Monitor their inbox (and spam folder)

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Changes & Cancellations

• Cancellation and modification policies are subject to the selected property
• Some bookings may be non-refundable or partially refundable
• Requests for changes are handled based on availability and property approval

Support

Our team remains available to assist before, during, and after your booking.

We are committed to ensuring your experience is:

• Smooth
• Reliable
• Professionally handled

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Booking Transparency Notice

BookHotels Kenya helps you secure accommodations across a wide network of properties.

Some listings are from our direct partners, while others are sourced through our extended network to provide better availability and options.

All reservations are professionally handled by our team to ensure a smooth and reliable booking experience.

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Agreement

By proceeding with this booking, you confirm that:

• You have reviewed and agreed to these terms
• The information provided is accurate
• You authorize BookHotels Kenya to process your reservation