Get in Touch With Us
We're here to help! Contact our team for any questions about bookings, partnerships, or general inquiries.
Contact Information
Our Office
Nairobi, Kenya
Phone Number
Call us during business hoursEmail Address
We respond within 24 hoursWorking Hours
Mon - Fri: 8:00 AM - 6:00 PM
Sat: 9:00 AM - 4:00 PM
Sun: 10:00 AM - 2:00 PM
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Our Location
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Frequently Asked Questions
You can book properties directly through our website. Simply search for your desired location and dates, browse available properties, and complete the booking process online. You can also contact us for assistance with group bookings or special requests.
We accept various payment methods including M-Pesa, credit/debit cards (Visa, MasterCard), and bank transfers. All payments are processed securely through our payment partners Paystack and Flutterwave.
Property owners can register as vendors through our vendor registration portal. Once approved, you can list your properties, set prices, manage bookings, and receive payments. We charge a commission only on successful bookings.
Cancellation policies vary by property. Each property owner sets their own cancellation terms, which are clearly displayed during the booking process. Generally, cancellations made 48 hours before check-in receive full refunds, while last-minute cancellations may incur charges.
Our customer support team is available 24/7 through multiple channels:
• Phone: +254 117 18226
• Email: info@bookhotels.co.ke
• Live Chat: Available on our website during business hours
• Social Media: Reach out through our Facebook or Twitter